Wait History
See exactly how long every guest waited — hour by hour, ticket by ticket — so you can staff smarter and serve faster.
Average wait time — past 24 hours
A color-coded bar chart shows the average guest wait time for each of the last 24 hours, right on your live dashboard. Spots that ran hot appear instantly so you can act on them before the next rush.
- Updates automatically as tickets are closed
- Click any bar to drill into individual tickets
- Covers pull-request-to-out and checkout-request-to-checked-out flows
* Sample data shown for illustration. All figures are fictional.
Click a bar — see every ticket behind it
Every bar is clickable. Tap one and an instant detail panel slides open showing each individual transaction that made up that hour's average — ticket number, guest name, the exact status transition, and their personal wait time.
- Shows the status transition used (e.g. Pull Req → Out)
- Sorted longest-wait-first so outliers surface immediately
- Click any row to open the full ticket record
* All ticket numbers, guest names, and wait times are fictional.
One click opens the complete ticket
Every row in the detail panel is a direct link to that ticket's full history page — timestamps for every status change, the attendant who handled each step, payment info, and any notes attached.
- See the full lifecycle: In → Garage → Pull Req → Out
- Identify which attendant was on-duty for slow tickets
- Review amounts charged and payment method
#1087
Marcus Webb
2022 BMW 5-Series
MXW-4821
$28.00
* All data shown is fictional and for illustration only.
Why it matters
Wait time is the #1 factor in guest satisfaction scores. Now you have the data to own it.
Identify peak hours
Spot the hours that consistently spike so you can schedule extra staff before the rush, not after.
Find outliers fast
One glance at the chart shows anomalies. Click through to find the ticket and understand what happened.
Track improvement over time
Compare average waits week over week to validate operational changes and demonstrate progress to management.
Full transparency
Every transaction is traceable — from the exact status transition to the attendant who pulled the car.
Covers all request types
Tracks both pull-request and checkout-request flows, so every guest experience is measured consistently.
Included on every plan
No upgrade required. Wait history is available on Basic, Standard, and Professional — right out of the box.